Terms & Conditions

Last Updated: December 23, 2025

1. Introduction

These Terms and Conditions (“Terms”) govern your use of the Ellwood Clinic website (ellwoodclinic.ie) and the services provided by Ellwood Clinic (“we,” “us,” “our,” or “the Clinic”). The Clinic is located at Unit 12, Rathfarnham Shopping Centre, Butterfield Ave, Rathfarnham, Dublin, D14 VP03, Ireland.

By accessing our website, booking appointments, or using our services, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you must not use our website or services.

2. Definitions

  • “Patient” or “You”: Any individual accessing our website or using our services
  • “Services”: Medical consultations, diagnostic tests, and other healthcare services offered by Ellwood Clinic
  • “Website”: The Ellwood Clinic website accessible at ellwoodclinic.ie
  • “Consultation”: In-person, telephone, or telemedicine appointments with our healthcare professionals
  • “Personal Data”: Information relating to an identified or identifiable natural person as defined under GDPR

3. Acceptance of Terms

By using this website and our services, you confirm that:

  • You are at least 18 years of age, or if under 18, you are accessing services with parental/guardian consent
  • You have the legal capacity to enter into binding contracts
  • All information you provide is accurate, current, and complete
  • You will comply with all applicable laws and regulations

4. Services Provided

4.1 Medical Services

We provide general medical consultations and specialised services, including but not limited to:

  • General Practitioner (GP) consultations (walk-in, in-person, telephone)
  • Dermatology services
  • Migraine treatment and management
  • Weight loss management programs
  • Women’s health services
  • Memory loss and dementia care
  • Allergy testing
  • Sleep studies
  • Vaccination services
  • Anti-wrinkle treatments for medical relief

4.2 Telemedicine Services

We provide remote consultations via telephone and online platforms for eligible conditions. Telemedicine services are subject to clinical appropriateness and practitioner discretion.

5. Blood Test Disclaimer and Terms

IMPORTANT NOTICE REGARDING BLOOD TESTS:

Blood tests booked through our website do not include a doctor consultation. Consultations can be booked separately upon request.

You may book a blood test with or without a doctor’s prescription. However, no medication or treatment should be taken based solely on blood test results without proper medical consultation.

By booking a blood test through our website, you acknowledge and agree that:

  • Blood test results alone do not constitute medical advice
  • You will not make medical decisions based solely on test results without consulting a qualified healthcare professional
  • You understand the importance of discussing results with a doctor
  • You may book a separate consultation to review your blood test results
  • The Clinic bears no responsibility for medical decisions made without proper consultation
  • You waive any claims arising from self-interpretation or self-treatment based on blood test results

Medical Consultation Requirement: We strongly recommend booking a consultation with one of our doctors to properly interpret blood test results and receive appropriate medical advice regarding any findings.

6. Booking and Appointments

6.1 Appointment Booking

  • Appointments can be booked online through our website, by telephone, or as a walk-in patient (subject to availability)
  • Online bookings are confirmed via email or SMS
  • You must provide accurate contact information to receive appointment confirmations

6.2 Cancellations and Rescheduling

  • Patients must provide at least 24 hours’ notice for appointment cancellations or rescheduling
  • Cancellations with less than 24 hours’ notice may incur a cancellation fee
  • Repeated no-shows may result in restrictions on future booking privileges
  • Emergency cancellations will be considered on a case-by-case basis

6.3 Late Arrivals

  • Patients arriving more than 15 minutes late may need to reschedule their appointment
  • We will make reasonable efforts to accommodate late arrivals, but this cannot be guaranteed

7. Fees and Payment

7.1 Service Fees

  • All fees for services are displayed on our website or communicated prior to booking
  • Prices are in Euros (EUR) and include VAT where applicable
  • Fees are subject to change without notice, but confirmed appointments will be honoured at the agreed price

7.2 Payment Terms

  • Payment is required at the time of service unless alternative arrangements have been made
  • We accept cash, credit/debit cards, and other payment methods as indicated
  • Unpaid fees may be subject to collection procedures

7.3 Insurance and Reimbursement

  • We are a private clinic; services are not covered by public health schemes
  • Patients may be eligible for private health insurance reimbursement, depending on their policy
  • It is the patient’s responsibility to verify insurance coverage and obtain reimbursement
  • We can provide receipts and necessary documentation for insurance claims

7.4 Refunds

  • Refunds for services are provided at the Clinic’s discretion
  • Refund requests must be made in writing and will be reviewed on a case-by-case basis
  • Processing fees may be deducted from refunded amounts

8. Medical Disclaimers and Limitations

8.1 No Guarantee of Results

  • While we strive to provide the highest quality care, we cannot guarantee specific medical outcomes
  • Individual results may vary based on numerous factors
  • The effectiveness of treatments depends on patient compliance and individual circumstances

8.2 Medical Emergency Disclaimer

  • Our services are not appropriate for medical emergencies
  • In case of emergency, call 112 or 999 or proceed to the nearest emergency department
  • Telemedicine services are not suitable for urgent or emergency conditions

8.3 Professional Judgment

  • All medical decisions are made at the discretion of our qualified healthcare professionals
  • We reserve the right to decline treatment if deemed medically inappropriate or unsafe
  • Second opinions from other healthcare providers are encouraged when appropriate

8.4 Patient Responsibility

  • Patients are responsible for providing a complete and accurate medical history
  • Failure to disclose relevant medical information may compromise treatment safety and effectiveness
  • Patients must follow post-treatment instructions and attend follow-up appointments as recommended

9. Data Protection and Privacy (GDPR Compliance)

9.1 Data Controller

Ellwood Clinic is the data controller for personal data collected through our website and services.

9.2 Legal Basis for Processing

We process personal data based on:

  • Consent: You provide explicit consent for certain processing activities
  • Contractual Necessity: Processing is necessary to provide the requested services
  • Legal Obligation: Compliance with healthcare regulations and legal requirements
  • Legitimate Interests: Business operations that don’t override your fundamental rights

9.3 Data We Collect

We collect and process the following categories of personal data:

  • Identification Data: Name, date of birth, address, contact details
  • Medical Data: Health records, medical history, test results, treatment information
  • Financial Data: Payment information, insurance details
  • Technical Data: IP address, browser type, device information, cookies
  • Usage Data: Website interaction, appointment history, service preferences

9.4 How We Use Your Data

Your personal data is used for:

  • Providing medical services
  • Managing appointments and communications
  • Processing payments and maintaining financial records
  • Complying with legal and regulatory obligations
  • Improving our services and website functionality
  • Sending appointment reminders and important updates
  • Marketing communications (with your consent)

9.5 Data Sharing and Disclosure

We may share your data with:

  • Healthcare Professionals: Other practitioners involved in your care
  • Laboratories and Diagnostic Services: For test processing
  • Payment Processors: For secure transaction handling
  • Legal Authorities: When required by law
  • Professional Advisors: Legal, accounting, and insurance advisors
  • Service Providers: IT support, website hosting (under strict confidentiality agreements)

We do not sell your personal data to third parties.

9.6 International Data Transfers

If data is transferred outside the European Economic Area (EEA), we ensure adequate protection through:

  • EU Standard Contractual Clauses
  • Adequacy decisions by the European Commission
  • Other legally approved transfer mechanisms

9.7 Your Rights Under GDPR

You have the following rights:

  • Right of Access: Request copies of your personal data
  • Right to Rectification: Correct inaccurate or incomplete data
  • Right to Erasure: Request deletion of your data (subject to legal retention requirements)
  • Right to Restriction: Limit how we process your data
  • Right to Data Portability: Receive your data in a structured, machine-readable format
  • Right to Object: Object to processing based on legitimate interests or direct marketing
  • Right to Withdraw Consent: Withdraw consent at any time (doesn’t affect prior processing)
  • Right to Lodge a Complaint: Contact the Data Protection Commission of Ireland

To exercise these rights, contact us at [email protected] or +353 15 240 649.

9.8 Data Retention

We retain personal data for:

  • Medical Records: As required by Irish medical records legislation (minimum 7 years, pediatric records until age 25)
  • Financial Records: As required by tax and accounting regulations (typically 6 years)
  • Marketing Data: Until consent is withdrawn or the purpose is fulfilled
  • Website Data: As specified in our Cookie Policy

9.9 Data Security

We implement appropriate technical and organisational measures to protect your data, including:

  • Encryption of data in transit and at rest
  • Access controls and authentication systems
  • Regular security assessments and updates
  • Staff training on data protection
  • Secure backup and disaster recovery procedures

10. Cookies and Website Use

10.1 Cookies

Our website uses cookies to enhance user experience. By using our website, you consent to our use of cookies in accordance with our Cookie Policy. You can control cookie preferences through your browser settings.

10.2 Website Content

  • Website content is for informational purposes only and does not constitute medical advice
  • Information may be updated without notice
  • We strive for accuracy, but cannot guarantee all information is current or complete

10.3 Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the content, privacy practices, or terms of external sites.

11. Intellectual Property

11.1 Ownership

All content on this website, including text, graphics, logos, images, and software, is the property of Ellwood Clinic or its licensors and is protected by Irish and international copyright laws.

11.2 Permitted Use

You may view, download, and print content for personal, non-commercial use only. You may not:

  • Modify, reproduce, or distribute website content without permission
  • Use content for commercial purposes
  • Remove copyright or proprietary notices
  • Use automated systems to access the website (scraping, bots, etc.)

11.3 Trademarks

“Ellwood Clinic” and associated logos are trademarks. Unauthorised use is prohibited.

12. Patient Conduct and Responsibilities

12.1 Respectful Behaviour

Patients must treat staff, healthcare professionals, and other patients with respect and courtesy. Abusive, threatening, or inappropriate behaviour will not be tolerated and may result in:

  • Termination of the appointment
  • Refusal of future services
  • Involvement of law enforcement, if necessary

12.2 Compliance with Instructions

Patients must:

  • Follow pre-treatment preparation instructions
  • Comply with post-treatment care guidelines
  • Attend scheduled follow-up appointments
  • Report adverse reactions or complications promptly
  • Inform us of any changes in medical condition or medications

12.3 Prohibited Activities

Patients must not:

  • Provide false or misleading information
  • Attempt to obtain controlled substances inappropriately
  • Record consultations without prior written consent
  • Share login credentials for patient portals
  • Use services for fraudulent purposes

13. Complaints and Dispute Resolution

13.1 Complaints Procedure

If you are dissatisfied with our services:

  1. Speak directly with the healthcare professional or staff member
  2. Submit a written complaint to [email protected]
  3. We will acknowledge receipt within 5 working days
  4. The investigation will be completed within 30 days
  5. You will receive a written response detailing findings and resolution

13.2 Regulatory Bodies

If your complaint is not resolved satisfactorily, you may contact:

  • Medical Council of Ireland: For complaints about medical practitioners
  • Data Protection Commission: For data protection matters
  • Advertising Standards Authority for Ireland (ASAI): For advertising complaints

13.3 Alternative Dispute Resolution

We are committed to resolving disputes amicably. Where appropriate, we may suggest mediation or alternative dispute resolution before legal proceedings.

14. Limitation of Liability

14.1 Service Limitations

To the fullest extent permitted by law:

  • We provide services with reasonable skill and care
  • We are not liable for outcomes beyond our control
  • Our liability for negligence is limited to direct damages
  • We are not liable for indirect, consequential, or economic losses

14.2 Website Availability

  • We do not guarantee uninterrupted website access
  • We are not liable for technical failures or security breaches beyond our control
  • We may suspend or modify website features without notice

14.3 Information Accuracy

While we strive for accuracy, we do not warrant that website information is complete, accurate, or current. Users should verify critical information independently.

14.4 Maximum Liability

Our total liability for any claim arising from our services shall not exceed the amount paid for the specific service in question.

15. Indemnification

You agree to indemnify and hold harmless Ellwood Clinic, its staff, and healthcare professionals from any claims, damages, or expenses arising from:

  • Your violation of these Terms
  • Your misuse of our services or website
  • Your provision of false or misleading information
  • Your violation of any third-party rights

16. Force Majeure

We are not liable for failure to perform obligations due to circumstances beyond our reasonable control, including but not limited to:

  • Natural disasters
  • Government actions or restrictions
  • Pandemics or public health emergencies
  • Infrastructure failures
  • Labor disputes

During force majeure events, we will make reasonable efforts to notify affected patients and reschedule appointments.

17. Amendments to Terms

17.1 Right to Modify

We reserve the right to modify these Terms at any time. Changes will be effective upon posting to the website with an updated “Last Updated” date.

17.2 Notification

For material changes, we will provide reasonable notice through:

  • Website notification
  • Email to registered patients
  • Notice at the clinic

17.3 Continued Use

Continued use of our website or services after changes constitutes acceptance of the modified Terms.

18. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect. Invalid provisions shall be modified to the minimum extent necessary to make them valid while preserving the original intent.

19. Waiver

Failure to enforce any provision of these Terms does not constitute a waiver of that provision or any other provision. No waiver shall be effective unless made in writing.

20. Entire Agreement

These Terms, together with our Privacy Policy and Cookie Policy, constitute the entire agreement between you and Ellwood Clinic regarding use of our website and services, superseding any prior agreements or understandings.

21. Governing Law and Jurisdiction

21.1 Applicable Law

These Terms are governed by and construed in accordance with the laws of Ireland.

21.2 Jurisdiction

The courts of Ireland shall have exclusive jurisdiction over any disputes arising from these Terms or our services.

21.3 EU Consumer Rights

Nothing in these Terms affects your statutory rights as a consumer under EU law.

22. Professional Registration and Standards

22.1 Healthcare Professionals

All medical practitioners at Ellwood Clinic are registered with the Medical Council of Ireland and comply with professional standards and codes of conduct.

22.2 Regulatory Compliance

We comply with:

  • Health Information and Quality Authority (HIQA) standards
  • Irish Medical Council guidelines
  • General Data Protection Regulation (GDPR)
  • Consumer Protection Act 2007
  • Health Act 1970 and related legislation

23. Contact Information

For questions about these Terms or our services:

Ellwood Clinic
Unit 12, Rathfarnham Shopping Centre
Butterfield Ave, Rathfarnham
Dublin, D14 VP03, Ireland

Phone: +015 240 649 | +086 074 9029
Email: [email protected]
Website: ellwoodclinic.ie

24. Acknowledgement

By using our website or services, you acknowledge that:

  • You have read and understood these Terms
  • You agree to be bound by these Terms
  • You understand the blood test disclaimer and its implications
  • You have had the opportunity to seek independent legal advice if desired
  • You consent to the collection and processing of your personal data as described

Effective Date: December 23, 2025
Review Date: December 23, 2026